FN Herstal
Reviews and Complaints
Repair service department sucks
FN Herstal - Customer Care Review
I had faulty magazine s for fnp 45 ,first they were great,sent magazine 3,then lost them in there factory docking area, then was advised to send pistol new 45 fnp,so l did doubting ,service ,well afrter many phone calls to main person service department, they sent new fnx 45,it took 6 months to receive it.I am an fn fan all the way but customer service was the worst-case to deal with. NOW leftT MESSAGE FOR service have new fns 9mm compact new,bookfor it an grips extenders
FN Herstal - Gun Review
I bought an fn forty nine 9mm. When you try to shoot it it will only fire a round when it feels like it.
I have to eject and it may fire the next one or it may not. Very unreliable for a company that talks about dependability.
I sent it back to the factory and they kept it about 6 weeks and said they couldnt fix it but they would sell me a new one with $100 off retail price. I wouldnt recommend doing business with a company that wont stand behind their products.
Incompetent
FN America customer service is absolutely incompetent. Do not purchase an FN firearm if you live in the USA.
If you do you will be unable to receive warranty service, as their customer service and warranty department are run and staffed by people who don't care about your firearm and are unable and/or unwilling to do their jobs properly. Mistakes will result in your firearm either being lost, stolen or incorrectly repaired. It will prove to be extremely difficult for you to get a straight answer from them when you call, and you will receive empty promises and outright lies about what has been done to help you and/or to correct the problem with your firearm. FN America has had reorganization recently in their customer service department and many of the key staff are new to firearms, and are improperly trained and under supervised.
If you own an FN firearm, sell it.
You have been warned.
- Incompetence of customer service
FN Herstal - Handgun Repair Review from Roseburg, Oregon
Resolved: Purchased a dangerous/dysfunctional rifle
Issue has been resolved, FN made it right and sent the rifle back way before the expected 15-day turnaround. For this, I am completely satisfied and surprised by the outstanding service FN has provided.
Preferred solution: Deliver product or service ordered
Fn Herstal Fnx-45 Gun Review from Monroe, North Carolina
Bought a new FNX. Since an rmr was supposed to fit on it, bought the optic.
When I went to put the optic on I found that when gun was manufactured, they had torqued down the mounting screw so hard they were impossible to remove. Using the tool that came with the gun, I stripped the top of the screw off. Tried to call customer service, got messsge that the voice box was full and then they hung up. Called repair, again same message and hang up.
Then called main line and got routed to a voice mail. They haven't called me back. Their customer service is horrible. If you have a problem, don't think they will help you.
You will spend hours on the phone wasting your time. By a HK 23 or a Xdm, not an FN.
Scar 17S waiting on replacement barrel
Terrible Customer Service
I currently own an FN .40 and was looking to purchase a home defense shotgun. Through an NRA trainer program I was able to place an order directly with FN.
I followed the instructions and faxed the order to the fax number indicated on the order form. A week after the order I had yet to receive a confirmation. I sent an email inquiry and left 3 voice messages (all with a different person). I never heard back from anyone.
I finally spoke to someone who claimed they had fired a bunch of people and that is why things were the way they were. They never found my order.
What a horribly frustrating experience. I will be purchasing the firearm from a different manufacturer.
Fn Herstal Gun Review from Lancaster, Pennsylvania
FN Herstal - Gun Review from Arbutus, Maryland
*** Customer Service
FNH great guns terrible customer service
Fraudulent Sale
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Yes, FN USED to be great and still make some fine products, but their customer service seems to have fallen on hard times. Luckily, you have many other brands to choose from.